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Triplejump e-module #12: 3 dimensions of customer engagement

Event Type: Other
When: 07 Sep - 06 Sep 2020
Time: Anytime
Venue: Online e-module
Location: Online e-module
Provider: Triplejump
Contact:
Practitioner Member Fee: $92.00
Associate Member Fee: $92.00
Affiliate Member Fee: $92.00
Non-Member Fee: $92.00
CPD Credits: 1 CPD hour
Description:  
Type: Online
Level: Foundation
Industry Knowledge: General principles of financial planning
Presenter: Online content developed for Triplejump by Cecilia Farrow CLU
THIS IS AN E-LEARNING MODULE TO BE COMPLETED IN YOUR OWN TIME - IT IS NOT A WEBINAR

A critical success factor in achieving excellent sales results is to positively engage with your customers.

Communication is the key and this e-module is designed to improve your communication skills by introducing you to the three dimensions of customer engagement. Effective questioning strategies, tailoring a message to suit your customer, and the importance of communicating for relevance are all essential skillsets that are covered in this e-module. Don’t underestimate the power of successful communication. Learn to engage to the power of 3.

Learning Objectives:

1. Recognise and understand business styles to increase effective engagement with customers.

2. Understand and apply the concepts of ‘tailoring the message’ and ‘communicating for relevance’.

3. Describe the concept of ‘Unique Selling Propositions’ and use a process to develop these.