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IFSO: FREE WEBINAR- Resolving customer dissatisfaction, tips on dealing with customer complaints (23 Aug 2017)

Event Type: Online-Live
When: 23 Aug 2017
Time: 11.00 am
Venue: Online
Location: Online
Provider: IFA
Contact: Andrew Gunn
Practitioner Member Fee: Complimentary
Associate Member Fee: Complimentary
Affiliate Member Fee: Complimentary
Non-Member Fee: $29.00
CPD Credits: 1 CPD Credit
Please note registrations for the live webinar are limited to 100. We have now reached capacity. However, the webinar will be recorded and if you register for it, you will be emailed a link to the recording and a copy of the slides.

Virginia Douglas
Business Development Manager
Insurance & Financial Services Ombudsman Scheme Inc

You might never have had a complaint made about you, but you will probably have a dissatisfied client or customer at some stage. This FREE webinar aims to help your improve your business and avoid future client dissatisfaction.

Using examples from complaints to the IFSO Scheme, we will look at:

• Best practice in complaint processes
• Strategies for dealing with client dissatisfaction
• Using your complaints process to retain and build client relationships.

Group bookings – for groups of 5 to ten people at one location.
Please email: info@ifa.org.nz to register a group.