ONLINE LIBRARY: IBE-IFA Ethics Webinar 2 - The foundations of trust, how it is lost and maintained (Recording date: 21 Oct 2015)

Event Type:	Online-Library
When:	13 Oct - 31 Dec 2017
Venue:	ONLINE
Location:	(Recording date: 21 Oct 2015)
Provider:	IFA
Contact:	info@ifa.org.nz
Practitioner Member Fee:	Complimentary
Associate Member Fee:	Complimentary
Affiliate Member Fee:	Complimentary
Non-Member Fee:	$29.00
CPD Credits:	1 Code Structured CPD credit, IFA members 1 Structured IFA CPD on completion of test
Description:
IBE-IFA Ethics Webinar 2 - The foundations of trust, how it is lost and maintained (Recording date: 21 Oct 2015) (PLEASE NOTE: WE WILL BE SENDING YOU A LINK TO THE RECORDED VIDEO. THIS IS NOT A LIVE WEBINAR) PRESENTER: Jane Arnott, IBE Associate, discusses the issue of building trust. This is the second of two FREE WEBINARS TO MEMBERS in 2015 on ethical issues. Does Professional membership confer trust 'as of right' or is trust something that we all need to work at? Jane Arnott will provide an insightful perspective on the foundations of trust, how it is lost and maintained. What role does belonging to a professional memberships organisation play and how can you influence the level of trust your clients have in you. What works to build your 'trust quota' up and what works to erode it? And when things go wrong or criticism is hurled how is trust recovered? The webinar will provide perspectives from ethics, marketing and public relations disciplines.